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      <title>forcoing paper</title>
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      <description><![CDATA[这几篇文章好象与网络社区有关]]></description>
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      <author>于洪彦</author>
      <pubDate>Thu, 16 Mar 2017 03:44:15 +0000</pubDate>
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      <title>JACR Volume 2, Number 1 | January 2017</title>
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      <description><![CDATA[这里放上JACR 最新的文章、]]></description>
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      <pubDate>Thu, 16 Mar 2017 03:37:56 +0000</pubDate>
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      <title>顾客体验概念的新的经典文献</title>
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      <description><![CDATA[顾客体验虽然已经有多年历史，但近年来由于互联多与社交媒体的出现，使顾客体验具有新的内涵。Lemon and Verhoef 两个在服务管理领域研究成果颇多，对顾客体验有他们自己的见解。这两篇文章是他们对顾客体验的总结。可以以这篇文章为导引，了解顾客体验的基本涵义，主要 ...]]></description>
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